Refund Policy

Last updated: November 6, 2023

1. General Information

This Refund Policy applies to purchases made through our Online Games platform. While many of our games are free to play, some premium features, virtual currency, or subscription services may be available for purchase.

2. Free Games and Content

For free games and content, no refund processes apply as no payment transactions occur. All virtual currencies earned through gameplay in our free games have no monetary value and cannot be refunded, exchanged, or transferred.

3. Purchased Digital Content

• Virtual currency, premium items, and in-game purchases are considered fully delivered once they appear in your account.
• Due to the immediate delivery of digital content, all purchases are generally final and non-refundable unless required by applicable law.
• We may consider refund requests for in-app purchases in exceptional circumstances (such as accidental purchases), evaluated on a case-by-case basis.

4. Subscription Services

For any subscription-based services we offer:

• You may cancel your subscription at any time, but refunds are generally not provided for partial subscription periods.
• Cancellation will take effect at the end of your current billing period.
• If you cancel within the first 14 days of a new subscription (cooling-off period where legally applicable), you may be eligible for a full refund if the service has not been substantially consumed.

5. Technical Issues

If you experience technical issues with purchased content:

• Report the issue promptly through our Contact page.
• Include your account details, purchase information, and a description of the problem.
• We will attempt to resolve technical issues first before considering refund requests.

6. Refund Process

If you believe you're eligible for a refund:

• Submit your request through our Contact page within 14 days of purchase.
• Include your order number, the email address associated with the purchase, and the reason for your request.
• We will review your request and respond within 5 business days.
• Approved refunds will be processed to the original payment method within 14 days of approval.

7. Exceptions

• Accounts that have been suspended or terminated for violations of our Terms and Conditions are not eligible for refunds.
• Purchases made through third-party platforms (e.g., Apple App Store, Google Play) are subject to the refund policies of those platforms.
• Refunds may be denied in cases of suspected abuse or fraud.

8. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective when posted on this page with a revised date. Your continued use of our services after such changes constitutes acceptance of the new policy.

9. Contact for Refunds

To initiate a refund request or for questions about this policy, please contact us through our support channels with your order details and reason for the request.